Digital Recontracting is a product developed by Dusk Mobile for organisations that either need to, or wish to contact their customers by SMS and receive information back, in the digital age.
- The platform includes a series of pre-configured templates to send out a personalised SMS, including a short web link, with a full mobile first experience designed around corporate and usability guidelines.
- Personalised SMS to request information for new contracts, recontracting and renewals.
- Other features include incident feedback, claim reporting, instructions or other response required initiatives.
- Upsell tools using algorithms to derive additional value from your customers.
- Integrated credit card payment facility.
Additionally, Digital Recontracting provides company staff with notification emails containing the consolidated customer responses, as well as the individual detailed customer responses in real time displayed on a dashboard by way of a series of graphs across several metrics.